Terms & Conditions

Terms of Service for Private Glows

Welcome to Private Glows! Please take some time to read through our terms and conditions ("T&Cs") as they govern the use of our website www.privateglows.com (the "Site"). By using our Site, users agree to and fully accept the T&Cs. Private Glows reserves the right to modify these T&Cs at any time without prior notification. Site users should review this page periodically for updates and must agree upon and abide by any changes accordingly.

1. Who We Are We are Private Glows ("we", "us", "Private Glows"), a Jewellery and accessories brand based in Australia.

2. Accessing and Using the Site

  • You must be 18 years or older to access and/or use the Site.
  • Ensure all information provided on the Site is accurate, current, and complete.
  • Do not copy or distribute any part of the Site without Private Glows’ prior written authorization.
  • Treat your account and password information as confidential.

3. Prohibited Activities You agree not to:

  • Use the Site for illegal purposes.
  • Impersonate any person or entity or misrepresent your affiliation.
  • Attempt unauthorized access to or disrupt other computer systems or networks.
  • Upload any software or material containing viruses or harmful components.
  • Post or transmit any material that infringes on third-party rights or is illegal, offensive, or objectionable.

4. Warranties and Liability

  • The Site and its services are provided on an “as is” basis without warranties of any kind.
  • We disclaim any responsibility for errors or omissions in the materials on the Site.
  • Your use of the Site is at your sole risk.

5. Links to Third Party Sites

  • The Site may contain links to third-party websites not affiliated with Private Glows.
  • Private Glows is not responsible for the content, privacy policies, or practices of third-party websites.

6. Intellectual Property Rights

  • Private Glows owns or licenses all intellectual property rights in the content on the Site.
  • Do not reproduce, modify, or distribute any content from the Site without our permission.

7. Indemnities

  • You agree to indemnify us from any claims, losses, and damages arising from your use of the Site.

8. Termination of Use of Site

  • We may terminate your use of the Site for any violation of these T&Cs.

9. Orders & Payments

  • Orders are irrevocable and unconditional upon submission through the Site.
  • We reserve the right to accept or decline any orders.
  • Payment must be completed within 48 hours of placing the order.

10. Product Variations

  • Products may vary slightly from their pictures due to lighting and screen calibration.

11. Returns, Exchanges, and Refunds

  • All sales are final. Exchanges or refunds are offered only for defective or incorrect items.
  • Return items within 30 days, unused and in original packaging, with tracking.
  • Products made from natural materials like pearls, stones, and crystals may have natural textures, discolorations, pores, color variations, and iridescence. These are not considered defects or flaws and are not eligible for returns or exchanges. Additionally, products with gold or silver plating must be used according to the care instructions. Contact with rough surfaces, hand soap, shower gel, cosmetics, or sweat from exercise or hot weather can damage the metal surface, causing scratches or plating to wear off. Such damage is also not considered a defect and is not eligible for returns or exchanges.

  • We offer warranties and repair options for our products to ensure your jewellery remains in excellent condition. Please note that as a jewellery and accessories buyer’s shop, all repairs need to be sent back to the manufacturer,which are mostly located out of Australia. Repairs beyond the warranty period may incur repair and shipping costs, which can sometimes exceed the original purchase price of the item. These costs are the customer’s responsibility. Additionally, long-distance shipping can take considerable time, whether within (when out of stock)or beyond the warranty period, usually requiring 2-4 months.

     

12. Delivery

  • Shipping costs and estimated delivery times are displayed at checkout.
  • We are not responsible for delays due to weather or customs.

13. Personal Data

  • We collect, use, and disclose personal data to supply products and process payments. Refer to our Privacy Policy for details.

14. Governing Law

  • These T&Cs are governed by the laws of Australia. Disputes will be subject to the jurisdiction of the courts of Australia.

15. Updates

  • We may change any content or material on the Site at any time. Continued use of the Site constitutes acceptance of the updated T&Cs.

For questions, please contact us at info@privateglows.com.