Returns
Private Glows Returns Policy
Non-returnable and Non-exchangeable Items:
- Earrings cannot be returned or exchanged for hygiene reasons.
- Sale items are not eligible for return or refund.
- Purchases made with Afterpay are eligible for return for store credit only, not for a refund.
Return and Exchange Conditions:
- For products other than earrings, if you are not fully satisfied with your purchase, you may return or exchange goods of equal value，except for the following conditions;
- Natural materials (such as pearls, stones, crystals) may have natural textures, color variations, etc., which are not considered defects and are not eligible for returns or exchanges.
- Products with gold or silver plating must be used according to care instructions; damage from improper use (scratches, worn-off plating) is not considered a defect and is not eligible for return or exchange.
Return Procedure:
- To initiate a return, email info@privateglows.com within 7 days of receiving your order, providing your invoice number and reason for return. Items must be returned with seals intact and undamaged.
- Returned products must include all packaging and tags and be in their original condition. Items that have been worn or damaged cannot be returned or exchanged.
- Return packages must include the packing slip. Returns without a packing slip may not be accepted.
- All items must be returned in the original packaging provided, including any branded packaging such as dust bags, jewelry boxes, and other
included items.
. - Items should be returned unworn and in perfect condition. Damaged, soiled, or unlabeled returns may not be accepted and may be sent back to you.
- Products with paper seals can only be returned if unopened, unused, and in re-saleable condition with all seals, packaging, and plastic wrapping intact.
Refunds and Fees:
- Refunds will be made in the form of the original payment method. Once your return is received and processed, a refund will be issued for the merchandise amount. Please allow up to 14 business days for the refund to appear in your account.
- Shipping costs will not be refunded for return orders; only the cost of the returned items will be refunded.
- We are not responsible for lost return packages. Please use a tracking number or secure postage method.
Additional Information:
- Any purchase made with Afterpay is non-refundable; instead, you will receive a credit note for the value of your order.
- Returns or exchanges are only offered for goods purchased directly from the Private Glows website.